Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

Responsible for maintaining electronic records including records within the Learning Management System (LMS) and Department of Transportation Driver Qualification Files (DQF), regulated and restricted records, training records, work procedures, reports, audits, and other documents with a retention requirement. This position must have a high attention to detail and communicate clearly to stakeholders to ensure that all federal, state and company records policies are followed. In addition, the role fosters a digital-first mindset for continuous innovation and automated integrations between systems. This position requires the ability to learn third-party vendor systems, Microsoft tools, and native computer systems.

Responsibilities

1. Maintain and create reports within the LMS reporting platform, pertaining to but not limited to HR and Learning records.

2. Responds, processes, and provides information for any confidential requests or holds (litigation, regulatory, acquisition, regulatory audits).

3. Supports PPL Corporation’s Driver Qualification File’s records and Learning processes and procedures to maintain Company, state, and federal compliance.

4. Collects, reviews, monitors, and audits electronic and paper records in a programmatic manner to ensure completeness and revision accuracy.

5. Uses various computer systems, platforms, and applications to access information, generate reports, and pull/store records.

6. Works directly with affected personnel and their management to enforce current records management policies and procedures.

7. Able to influence without authority across various sites and departments to ensure all required training and regulatory records are met by participants to stay compliant.

8. Supports, updates, and maintains metrics and performance indicators to ensure record completeness and compliance.

9. Firstline support and\or troubleshooting training requests, questions pertaining to training completions, and assignments.

10. Support instructors and training personnel with creation\completion of learning items (courses, offerings, activities).

11. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

12. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Qualifications

1. Associate degree with one year experience, or three years of equivalent experience in record management or auditing.

2. Can coordinate a large amount of data points from various platforms and sources.

3. Customer Service experience in a high paced environment.

4. Possesses high attention to detail.

5. Ability to multi-task and prioritize workload with minimal amount of supervision.

6. Ability to work both independently and collaboratively with others as needed.

7. Proficient in Microsoft Teams, SharePoint, Excel, Outlook, Word and Adobe Professional.

Preferred Qualifications

1. Ability to read, interpretate, and search regulations (DOT, OSHA, etc.)

2. 1+ years’ experience of Department of Transportation (DOT) and/or Federal Motor Carrier Safety Administration (FMCSA) regulations as they apply to driver and vehicle qualifications and related compliance issues.

3. 1 year auditing experience

4. Advanced knowledge in creating dashboards, using Pivot Tables, and manipulating excel spread sheets

5. Excellent analytical, problem-solving, and decision- making skills.

6. Experience with SQL, Oracle Learning Cloud, FileNet or Power BI.

7. Associate degree with one year experience, or three years of equivalent experience in record management or auditing.

8. Can coordinate a large amount of data points from various platforms and sources.

9. Customer Service experience in a high paced environment.

10. Possesses high attention to detail.

11. Ability to multi-task and prioritize workload with minimal amount of supervision.

12. Ability to work both independently and collaboratively with others as needed.

13. Proficient in Microsoft Teams, SharePoint, Excel, Outlook, Word and Adobe Professional.

Preferred Qualifications

1. Ability to read, interpretate, and search regulations (DOT, OSHA, etc.)

2. 1+ years’ experience of Department of Transportation (DOT) and/or Federal Motor Carrier Safety Administration (FMCSA) regulations as they apply to driver and vehicle qualifications and related compliance issues.

3. 1 year auditing experience

4. Advanced knowledge in creating dashboards, using Pivot Tables, and manipulating excel spread sheets

5. Excellent analytical, problem-solving, and decision- making skills.

6. Experience with SQL, Oracle Learning Cloud, FileNet or Power BI.

7. Maintain and create reports within the LMS reporting platform, pertaining to but not limited to HR and Learning records.

8. Responds, processes, and provides information for any confidential requests or holds (litigation, regulatory, acquisition, regulatory audits).

9. Supports PPL Corporation’s Driver Qualification File’s records and Learning processes and procedures to maintain Company, state, and federal compliance.

10. Collects, reviews, monitors, and audits electronic and paper records in a programmatic manner to ensure completeness and revision accuracy.

11. Uses various computer systems, platforms, and applications to access information, generate reports, and pull/store records.

12. Works directly with affected personnel and their management to enforce current records management policies and procedures.

13. Able to influence without authority across various sites and departments to ensure all required training and regulatory records are met by participants to stay compliant.

14. Supports, updates, and maintains metrics and performance indicators to ensure record completeness and compliance.

15. Firstline support and\or troubleshooting training requests, questions pertaining to training completions, and assignments.

16. Support instructors and training personnel with creation\completion of learning items (courses, offerings, activities).

17. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

18. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.