Position Overview: The primary purposed of Claims Specialist is to manage various claims made related to auto, general liability, property damage and worker’s compensation. This Specialist will be responsible to successfully process and/ or resolve bodily injury and property damage claims made against the company in an efficient and appropriate manner ensuring operational excellence across assigned work responsibilities.

Essential Functions

• Acts as initial first point of contact to receive and process claims from or involving:

• Public and Private sectors

• Employees

• Customers

• Company owned property, vehicles and equipment

• Utility companies

• Handles routine claim status inquiries from any partners in a courteous and timely manner.

• Supports organization and maintenance of internal knowledge base.

• Handles multiple functions related to business operations, claims processing, and office workflows.

• Recognizes and resolves basic, routine, or common/repetitive problems requiring service and support skills; however, seeks assistance on complex issues and refers, non-prescribed matters.

• Gathers initial investigation information such as incident report forms, video evidence, witness statements, and vendor contracts from business clients for use in the claims-handling process.

• Identifies indemnification in appropriate claims and assisting with the preparation of tender letters and correspondence.

• Drafts correspondence and run reports.

• File claims and work closely with carriers on claims management.

• Seeks to resolve and close claims on assignment.

• Assists with mailing out releases and following up for executed releases as needed.

• Performs other duties as assigned.

  Requirements

• Experience working in a corporate environment

• Customer Service experience

• 2 years of claims experience preferred

• High school diploma or GED

  Physical Demands

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  While performing the duties of this job, the employee is regularly required to communicate effectively with all internal and external customers.

  Work Environment:

  While performing the duties of this job, the employee is in a typical office environment and will need to operate standard office equipment.

  Competencies

• Positive Attitude

• Problem Solving

• Self-Motivated

• Team Player

• Organized

• Detail Oriented

• Conflict Management Skills

• Competent in Microsoft Office

• Excellent Typing Skills

• Excellent communication skills necessary to deal with the public in adverse situations

• Excellent Telephone Skills

• Ability to Multi-Task

• Knowledge of basic Workers Compensation and/or Liability principles or equivalent skills

• Knowledge of Construction and/or Utilities a plus

• Ability to learn quickly

  Pike is an Equal Opportunity Employer

  NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization

About Us

Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.

“Essential” is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.

Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.

Requisition ID: 23005398